Privacy Policy

1. Information We Collect

When you interact with us through WhatsApp, we may collect and process the following types of information:

• Personal Identifiers: Your phone number and user profile name as provided by WhatsApp.
• Pet Information: Names, species, breeds, age, and general health details.
• Medical Data: Symptoms, medical history snippets, photos of conditions, and treatment updates provided by you in the chat.
• Appointment Details: Preferred dates, times, and reasons for visits.

2. How We Use Your Information

We use the data collected to provide high-quality veterinary care and customer service, specifically for:

• Appointment Management: Scheduling, rescheduling, and sending appointment reminders.
• Triage and Consultation: Assessing your pet's condition based on the information provided to determine urgency.
• Communication: Sending updates regarding your pet’s health, test results, or clinic operational changes.
• Record Keeping: Updating your file in our Practice Management Software.

3. Data Processing and Technology (n8n)

To ensure efficient service, we utilize n8n, a workflow automation tool, to process incoming messages.

• How it works: When you message us, data is securely routed through n8n workflows to categorize your request (e.g., "New Appointment" vs. "Medical Question") and notify our staff.
• Security: We host our automation infrastructure securely. Data processed via n8n is encrypted in transit and is only used to facilitate clinic operations.

4. Data Sharing and Third Parties

We do not sell your personal data. However, to provide our services, data is shared with the following infrastructure providers:

• Meta Platforms, Inc. (WhatsApp): As our communication platform, Meta processes messages in accordance with their WhatsApp Business Policy.
• n8n (Workflow Automation): Used to route and manage message logic.

5. Data Retention

We retain your personal information and chat history only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal veterinary record-keeping requirements, and resolve disputes.

6. Your Rights (GDPR/CCPA)

Depending on your location, you have specific rights regarding your data:

• Right to Access: You may request a copy of the data we hold about you and your pet.
• Right to Rectification: You may ask us to correct inaccurate or incomplete information.
• Right to Deletion: You may request the deletion of your chat history (subject to legal record-keeping laws).
• Right to Opt-Out: You may opt out of receiving non-essential communications by typing "STOP" in WhatsApp at any time.